FAQ
General Questions
Where are you located?
We are located at 401 Broad Street in downtown Chattanooga, TN.
What are your hours?
Our Hot Shop and Gallery are open to the public:
Friday 10am-4pm
Saturdays 11am-7pm
Sundays 12pm-5pm
Our hours vary throughout the year, so be sure to check our social media pages before your visit. Occasionally we’ll need to close for scheduled maintenance of our equipment.
Where should we park?
There is ample metered street parking is available around iGNiS, along with several parking lots and garages within 2 blocks. Free parking is available on Sundays.
What is available in your gallery?
We sell a variety of glass art in our gallery by multiple area glass artists. Functional pieces like cups and pen holders and artistic pieces like wall art and glass gifts are available for purchase. We also have a showcase of our custom awards, wedding union pieces and glass pieces featuring remains.
Blow Your Own Glass (BYOG)
Is there an age requirement for children?
We accept all ages, however, we recommend an adult is present to assist younger children.
What can I make?
There are several objects you can choose from including an ornament, a paperweight, a bud vase and a fluted bowl. Form each object, you’ll be able to select color and style.
What is your policy on groups (10+ people)?
We love groups! We are often available after normal business hours to host your parties, team building, Girls Night Out, etc. Group of 10 or more will receive a $5 discount each piece. Please call our office at 423.265.2565 to schedule your group.
What is the process? What can I expect?
The BYOG experience typically takes 10-15 minutes. In this time, you will select the object you want to make and in what style. Next, you will work with a glassblower to determine the perfect color combination for your object. You will be allowed to (one at a time) into the hot shop to assist the glassblower in creating your unique object. Once completed, Your glass object will be placed into the annealer (a cooling oven) overnight. You can pick up your object anytime afterwards, or shipping is available for additional $8 per address.
Do I need to make an appointment?
Appointments are encouraged because we can’t always ensure BYOG will be available on a walk-on basis. 24 hour cancellation is required to avoid a fee. You may book online, or give us a call at 423-265-2565
When do I pay?
You can pay in the gallery once you have selected the piece you would like to create.
Health and Safety
What precautions do you take to keep guests safe?
Our equipment can be dangerous and liquid glass is 2000 degrees. Spectators are not allowed into the hot shop for any reason. There are ample areas for viewing, photography etc. beyond the metal railings. Customers choosing to blow their own glass will be allowed in the hot shop one at the time with a supervising glassblower. Guests will be expected to follow all instructions to keep themselves and others safe. Glassblowing mouth pieces are changed out between customers. Safety glasses are supplied and required in the hot shop.
Are you accessible?
Yes! our hot shop and gallery are located on street level and all of our public areas are accessible to guests using mobility devices.
Do you allow pets?
Yes! We love our furry family members as long as they are on a leash and/or properly restrained.
Glassblowing
Do you offer glassblowing classes?
No, we do not. But, we offer a blow your own glass experience where you work with a trained glassblower to make a unique object you can take home!
How do I become a glassblower?
Many people fall in love with glassblowing and wonder where they can learn the art of glassblowing. There are many art schools across the globe that offer training in glassblowing. The closest one to us is located in Smithville, TN at the Appalachian Center for Craft, a satellite campus of Tennessee Tech University.
Can we watch the glassblower(s)?
Absolutely! Throughout the week (when we’re not open to the public), if the glass garage door is open, there’s a good chance we are making something for our gallery or for a client. There is still plenty of space to stand and watch the artist(s) work. You can even bring a meal or snack and sit at one of our tables on the sidewalk and enjoy a free “show”. We also welcome spectators during business hours on the weekends. Watching glassblowing is fun.